FAQS
General
What are your cancellation/no-show policies?
We understand that life happens.
For standard appointments: If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance so we can accommodate our other members. If you cancel in less than 24 hours or don’t show up for your appointment, you may be charged a portion of your appointment fee.
For surgeries: If you need to cancel or reschedule your surgery, please let us know at least 72 hours in advance so we can accommodate our other members. If you cancel in less than 72 hours or don’t show up for your surgery, you may be charged a $250 no-show fee.
This ensures our staff are still compensated for their time and expert care. We’re always respectful of our staff and our members’ time, and we thank you for the same consideration!
To cancel or reschedule your appointment, use the Juno app or contact our clinic.
What happens if I’m late?
Everyone is late sometimes, but if you’re more than 10 minutes late for your appointment we’ll reschedule you for another day and you may be charged a rescheduling fee. This ensures we can accommodate all our members.
How do I reschedule my appointment?
To cancel or reschedule your appointment, use the Juno app or contact our clinic.
Do you accept walk-ins?
Juno is an appointment-only clinic. If it’s an urgent matter, we guarantee same-day or next-day urgent appointments. You can also get support for your pet through our 24/7 virtual care team within minutes.
Do you accept pet insurance?
Yes, we accept all forms of pet insurance.
Who are your veterinarians? How did you select them?
We pride ourselves on providing thoughtful, kind, compassionate care, so we’re equally thoughtful about our care team! Our vets are handpicked using a rigorous screening process. We look at criteria like educational background, training, and human and pet-side manner. All our vets go through a comprehensive onboarding program to learn about Juno’s standards of care.
Can I schedule an appointment with a specific vet?
Yes, you always have the option to select your vet when you book an appointment. If it’s urgent or you’re using virtual care, we can’t guarantee that you’ll get the same vet every time. We practice collaborative care, so every member of our care team is up to speed on you and your pet.
How much do treatments cost?
We take price transparency seriously, so you’ll always know the total cost of your visit upfront. For a list of some of our most common services and their fees, see here.
If you ever need to discuss the cost of your pet’s care, please contact our clinic.
What types of pets do you see?
We treat dogs and cats.
Can I stay with my pet during their appointment/procedure?
Under most circumstances, you’re welcome to join your pet in the exam room. For urgent care and surgical procedures, we may ask you to drop off your pet, but you can rest assured they’re in good hands. We’ll keep you updated and let you know when they're ready to go home.
Do you offer grooming services?
We don’t currently offer grooming services, but we can recommend some great nearby spots to get your pup or cat all spruced up.
Do you offer boarding or overnight stays?
We don’t offer boarding or overnight stays at this time.
How do I view my pet’s records?
All your pet's records are available to you in the Juno app, including prescriptions, vet notes, and vaccine and immunization dates.
What kind of payments do you accept?
We accept all major credit cards (including VISA, MasterCard, and American Express) and Visa/Mastercard debit.
What are your hours?
We’re here when you need us, open Monday to Sunday from 8AM to 6PM. If you can’t reach us in person, members can contact our virtual care team for 24/7 care using the Juno app, or call us at (647) 558-9191.
Where are you located?
You can view a list of all our locations here.
Membership
Does membership cover the cost of appointments?
Membership gives you access to Virtual Care, priority booking, transparent pricing, our app, and Juno locations. You'll still be responsible for covering the cost of the actual care. You can view our pricing list or call one of our clinics.
How do promotional codes work?
Promo codes are exclusively for first-time customers applying for memberships on junovet.com. They're limited to single use per household and are applicable to a single pet only. Promotional codes can't be used for membership renewals, and they can't be combined with other offers unless specified. All promotional codes have an expiry date of 30 days from date of publication unless otherwise states. You can find more details and terms regarding promo codes here
What’s the process of moving from our current vet to Juno?
During the sign-up process, you can provide your vet’s name to our team, and we’ll contact your vet directly to get the records sent. Alternatively, you can send us the files directly.
What services do you offer?
At Juno, we offer everything from wellness exams, to urgent care, to dental and surgical procedures. You can view a full list of our services on our services page.
How does your pricing work?
Similar to other vets, products and services are billed at your visits and are due on the day the service is completed. We take price transparency seriously, so you'll know the total cost of your visit upfront, every time. You can view the prices of some of our more common procedures here. If you ever need to discuss the cost of your pets care please contact our clinic.
Will my membership auto-renew?
Your Juno membership will automatically renew one year after your sign-up date. You’ll receive an email a few weeks in advance in case you want to make adjustments.
How do I cancel my membership?
Our membership is designed to set your pet up for a long and healthy life. As a member, you’re committing to the care of your pet for 12 months. A few weeks before your plan is set to renew, you’ll receive an email that gives you the option to cancel before your membership automatically renews. You can read more about our cancellation policy in our Terms of Service.
Can I pause my membership?
Juno membership requires a one-year commitment, but we may make exceptions for special circumstances. Please contact our clinic if you need to discuss your membership.
Do you have short-term memberships?
Juno membership requires a one-year commitment, because we believe in proactive care and building relationships with our members. We don’t offer short-term memberships at this time.
Can I see a Vet without a membership?
Currently, we can only treat pets whose owners have signed up for a Juno membership. If you're interested in visiting our clinic, you can get started here.
Juno is a membership-based clinic. What does that mean?
As a membership-based clinic, we can give our members and their pets access to all of our incredible pet care experts, at any clinic. Dedicated clients mean more time for our vets to provide thoughtful, compassionate care. Plus, you’ll always be able to get an appointment when you need one.
What’s included in my membership?
Your Juno membership includes:
- Guaranteed same or next-day urgent appointments
- 24/7 access to virtual care
- Welcoming facilities
- Upfront, transparent pricing that’s easy to understand
- Access to your pet’s medical records wherever, whenever
- An onsite lab and radiology
- Full dental and surgical suites
- An experienced, compassionate care team
Juno membership is $49 per pet, per year, with additional products and services billed as you go. We take price transparency seriously, so you’ll always know the total cost of your visit upfront.